Refund policy
Refund and Return Policy
We want you to be happy with your PrivaDorma purchase. Eligible products may be returned within 30 days of delivery.
Return Eligibility
To qualify for a return:
- You must contact us within 30 days of delivery.
- The product must be shipped back to us.
- The product must be in its original condition.
- All included components should be returned.
- The product should be returned in its original packaging whenever reasonably possible.
- Proof of purchase or an order number may be required.
To begin a return, contact us with your order number and reason for the return. Returns sent without contacting us first may not be accepted.
Return Shipping
For returns based on preference, fit, or change of mind, the customer is responsible for return shipping costs.
When we confirm that the return is due to an error on our part, such as receiving an incorrect item or an item that arrived damaged or defective, we may provide a prepaid return label or reimburse reasonable return shipping costs, depending on the circumstances.
Please do not return an item before receiving return instructions from our support team.
Refunds
Once the returned product is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Original shipping charges, including Priority Shipping fees, are non-refundable unless the return resulted from an error by PrivaDorma or otherwise required by law.
Your bank or payment provider may require additional time to post the refund to your account.